Call Center Advisor

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Qualifications:: 

 

  • Obtaining a high school diploma or a bachelor’s degree. 
  • Previous experience working in sales or customer service positions, preferable to have a record of sales achievements. 
  • It  is  preferable  that  he/she  worked  before  in  an  account  that  is  supporting  an application. 
  • Proficiency in dealing with various computer programs such as the CRM program, making calls professionally. 
  • Proficiency  in  speaking  and  writing  Arabic  and  Englishwith  high  typing  skills  & email handling skills. 
  • Good communication skills. 
  • Ability to multi-task, set priorities and manage time effectively. 
  • Customer focus and adaptability to different personality types. 

 

Responsibilities: 

 

 

  • Answering phones from customers professionally and responding to customer inquiries and handling complaints.  
  • Researching required information using available resources.  
  •  Providing customers with the organization’s service and product information.  
  • Processing forms, orders, and applications requested by the customers.  
  •  Identifying, escalating priority issues and reporting to the high-level management.  
  • Routing inbound calls to the appropriate resources whenever needed.  
  • Following up complicated customer calls where required.  
  • Completing call notes and call reports as necessary and updating them in the CRM.  
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.  
  • Recording details of comments, inquiries, complaints, and actions taken.  
  •  Managing administration, communicating and coordinating with internal departments.  

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