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Guest Service Agent Officer

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Qualifications: 

 

  • Bachelor / Technical Degree in Hospitality Management or any relevant field.  
  • 2 years of experience in the same field.  
  • Very Good English.  
  • Active listener, service oriented and can handle pressure  
  • Attentive to details and multitasked.  
  • Dynamic with a great teamwork spirit. 

 

Responsibilities:  

  • Organize, execute and control all activities related to the successful operation of the check-in/check-out counter, the play area, Kids Safety and Guest satisfaction.  
  • Promote marketing tools, packages and our features.  
  • Ensure the telephone is answered professionally.  
  • Explain the location rules & the game plays and know how to operate the systems.  
  • Keep professional records in the event of guest service deficiencies, complaints, or accidents.  
  • Available all the time on his / her section and do his / her best to serve guests & keep an eye on the playing kids to ensure their safety.  
  • Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)  
  • Count money in cash drawer and the wristbands at the beginning & the closing of shifts to ensure that amounts are correct.  
  • Understand the fundamental principles of our Quality Policy statement and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements and committed to the never-ending improvement in services quality, reliability and guest service excellence.  
  • Help the team monitor the Cashier/Snack, Events and Play areas’ conformity to fire and safety regulations.  
  • Ensure that all merchandise is kept, stored and presented according to safety standards and our presentation norms (Socks, wristbands…). 

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